Emergency Info

Resident Emergency Action Plan & Procedures
There is no substitute for preparedness. At EAU CLAIRE LOOKOUT, your safety, as well as the safety of your loved ones and neighbors, will always come first.
The following procedures have been established to ensure your safety and well-being.  Please read this carefully and consult Murray Parker, Building Manager with any questions you may have.
First Emergency Contacts
Ambulance, Fire, Police, Hazardous Materials Spills    911
Building Manager - Murray Parker   eclservreq@outlook.com
                           - If Building Manager cannot be reached, backup is:
                           - Karen King & Associates    403-614-6873 Ext. 738
All Other City Services (Ex. ENMAX, Water, Gas)          311
Police Non-Emergency                                      (403) 266-1234                       
Fire Procedures
Any sign of smoke or fire anywhere in the building:
  • Call the Fire Department at 911.
  • Activate the nearest fire alarm.
  • Leave the building using the nearest staircase. Do not attempt to use the elevators as you may become trapped.
  • Assemble in the designated area: the park outside the Point on the Bow building, 837 2nd Ave SW, and remain there until a headcount can be taken.
  • Contact Building Manager if you are able.  The person will follow up with the Fire Department.
  • The Fire Dept will assist in removing special risk people from the building in an appropriate and safe manner.
  • Remain outside until designated official announces that it is safe to reenter.
EAU CLAIRE LOOKOUT is equipped with a fire suppression sprinkler system, with sprinkler heads located in each living unit and in all common areas. The system automatically activates in response to a fire.  Shut-off valves for the system are located on the stairwell landing of each floor and should never be tampered with.  In the event of a fire in your residence or in some other location in the building, please keep the following safety rules in mind:
  1. Gather your family and yourself quickly, and get to a safe area.  Do not spend precious time looking for possessions.
  2. Do not use the elevator as you could become trapped.  Use one of the two stairwells instead.
  3. Each floor has two fire stairwells leading to an exit.  Please make sure the door closes behind you when you enter the fire stairwell to keep smoke out of the stairwell. Cross over floors are 5, 10 and 15, and can be used if one stairwell is blocked or has a lot of smoke, to get to the other stairwell.
  4. Do not lock your unit upon exiting.
  5. Residents requiring assistance are responsible to register their name with the Building Manager for the “Required Assistance List”, which is kept in the fire room for the Fire Dept Personnel to know who needs assistance. Examples would include people confined to a wheelchair; have walking devices or medical conditions that prevent them from leaving the building on their own.
Medical Procedures
In the event of a medical emergency:
  • Call 911.
  • Fully trained Emergency Services Technicians should arrive on the scene quickly. 
  • Please leave your door unlocked (if able) after calling for emergency help so that Emergency Technicians may easily access your unit. 
For your protection, as well as for the sake of convenience, please have a medical emergency card prepared for you or any member of your family who suffers from a critical ailment.  The card should include the following information:
  • Your name and age, and that of any family member;
  • Medical history, medication(s) being taken and type of critical ailment (if any); and
  • Name and telephone number of attending physician.
Elevator Problems
Do not under any circumstances use the elevators in any power failure or fire emergencies as you may become trapped.
If you are in an elevator and the doors do not open:
  • Use the emergency phone located below the resident intercom panel to explain your situation.
  • The intercom connects directly to the Elevator Company, and they will send a technician over to assist and resolve the issue.
Flood Procedures
Your Board of Directors has adopted policies and procedures to ensure the safety of the residents, as well as the protection of the building’s property and equipment.
A flood can be a frightening experience.  These storms are extremely dangerous, but their threat can be lessened with the proper preparations.
  • Television and radio are important sources of information about the progress of a flood.  Stay aware of the Bow River’s water levels.
  • Update Emergency Contact Information with the Property Management Office.
  • Rumors and misinformation can be as dangerous as the floods themselves.  Listen to factual information only.
  • Clear your storage locker of all items. And move them to higher ground either in your unit or to offsite storage. 
  • The building is equipped with an emergency generator that will automatically turn on in the event of a building-wide power failure.  It will generate enough electricity to operate the life-safety features of the building as required by building codes.  However, during floods and significant storms, the elevators will be turned off and set at the tenth floor to avoid damage.  The cooling may also be shut down to prevent damage, and the domestic water supply may be shut off as well.  If you are told to evacuate by the authorities or your Board of Directors, please follow their instructions for evacuation and shelter locations.  Although Eau Claire Lookout may not be located in a mandatory evacuation zone, please be prepared to evacuate if ordered to do so by the authorities.  They will order an evacuation only for your personal safety.
  • After any flooding, proceed outside with caution.  Many hazards remain after floods, such as downed power lines.
  • Take important papers to a safe place (such as your Insurance Policy and agent information, Photos or a Video of the unit with contents is helpful).
  • Your automobile should have a full gas tank in case you are required to evacuate the building or you need your vehicle relocated on your behalf.
Your Condo Board would like to ensure that all unit owners receive as much information as possible to aid in the preparation for a potential flood.
The following links will aid you in those preparations:
Please be advised that at the time of a Flood Watch, the Building Manager and Management company will begin to secure the condominium’s common areas. When floodwaters are an imminent threat, the essential personnel will shut down the property’s equipment such as utilities, mechanical and fire protection systems, etc., as required.  This will help assure your systems will be operational after weather conditions return to normal and power has been restored.  After the shut down has been completed, our essential personnel will evacuate in the same manner and time frame that all governmental essential services do.
Plan Ahead
Please make arrangements in advance as to where you will stay during an evacuation.  Remember that pets are not allowed in all hotels.
Plan to Evacuate
Most important:  Check to see if your community is located in an evacuation zone. When an evacuation order is issued, EVERYONE must evacuate the community. An evacuation area is no place to be during a flood. At some point, employees and residents are ALL expected to evacuate. There will be no emergency services during a storm, and authorities will not be available to help you.
At the time a call for evacuation has been issued, the Condominium Corporation’s employees will conclude the procedures to prepare the community common areas & building for the flood and leave.  Once an evacuation order is given, you should be packed and prepared to leave.
City officials advise the elderly or handicapped residents should not wait for the official evacuation order; please leave early.
After the Flood
All essential personnel will return to your property as soon as physically possible, only after the river has subsided and an all-clear from the City has been issued.
First Aid Kits
Each residence should have a first aid kit (or its equivalent) and a first aid booklet on hand for minor medical emergencies.  An apartment-sized fire extinguisher is also recommended.
Home Tool Kit
We advise that you keep a small took kit available for everyday use.  Among the items we suggest you keep are a utility wrench, hand pliers, medium-sized screwdrivers (flat and Phillip’s head), a claw hammer, a penknife, assorted nails, a roll of tape, and a flashlight.  Spare batteries are also worth keeping in your home.